Terms of service

1.1 Use of Website

1.1.1 This website, www.odoptometry.com.au (“Website”), is owned and operated by Oculus Dexter Optometry Pty Ltd (ABN 57 646 932 096) (“OD”, “we”, “us” or “our”).

1.1.2 By accessing and using this Website, you (“you”, “your” or “user”) agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Website.

1.1.3 Amendments: We reserve the right to amend these terms at any time without notice. The updated terms will become effective upon being posted on the Website. Continued use of the Website following any changes constitutes acceptance of those changes.

1.1.4 Third-party websites:
The Website may contain links to external websites owned or operated by third parties. OD:

  • Has no control over and is not responsible for the content or functionality of any linked websites.

  • Disclaims any responsibility for the content, accuracy, or privacy practices of third-party websites.

1.2 Licence to Use Website

1.2.1 OD grants you a non-exclusive, non-transferable licence to access and use the material on this Website for personal, non-commercial use only.

1.2.2 You must not reproduce, adapt, modify, translate, or commercially exploit any content on the Website without our prior written consent.

1.2.3 This licence does not apply to content on linked third-party websites.

1.3 Intellectual Property

1.3.1 All intellectual property, including trademarks and branding associated with OD, whether registered or unregistered, remains the property of OD and is protected under Australian and international law.

1.3.2 You must not copy, publish, or reproduce any part of OD’s intellectual property without express written permission.

1.3.3 Trademarks belonging to third parties used on this Website are used with permission and must not be copied or used without the owner’s consent.

1.4 Warranties

1.4.1 OD makes no representations or warranties about the accuracy, completeness, or timeliness of the Website or its content.

1.4.2 We may change, add or remove content on the Website at any time without notice.

1.4.3 We do not warrant that the Website, or any linked websites, are free from viruses or other harmful elements.

1.4.4 We do not guarantee that goods or services purchased through the Website will meet your individual needs or expectations.

1.5 Indemnity

You agree to indemnify OD, its employees, and agents from any claims, damages, liabilities, or expenses arising from your breach of these terms or misuse of the Website.

1.6 Limitation of Liability

1.6.1 To the maximum extent permitted by law, OD excludes liability for all implied terms and consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

1.6.2 Where permitted by section 64A of the Australian Consumer Law:

  • In the case of goods: liability is limited to repair, replacement, or refund as determined by OD.

  • In the case of services: liability is limited to re-supplying the service or refunding the cost of the service.

1.7 General Disclaimers

1.7.1 OD accepts no responsibility for any loss or damage (including indirect or consequential loss) you may suffer from using or relying on the Website or linked sites.

1.7.2 All implied terms are excluded to the extent permitted by law.

1.7.3 We do not guarantee uninterrupted access to the Website and are not responsible for any consequences from its unavailability.

1.8 Security of Information

1.8.1 Transmission of information over the internet is not entirely secure. While we take reasonable steps to protect your data, transmission is at your own risk.

1.8.2 You must not share your account login or password. We reserve the right to remove usernames if necessary for security or compliance.

1.8.3 You accept full responsibility for your use of the Website.

1.9 Termination

Access to the Website may be suspended or terminated at any time without notice.

1.10 Anti-Spam Policy

1.10.1 Publication of email addresses on the Website is intended for professional communication only and does not constitute consent to receive unsolicited emails.

1.10.2 All commercial emails must:

  • Clearly identify the sender;

  • Include a functional unsubscribe option;

  • Comply with the Anti-Spam Act 2003;

  • Not be generated using address-harvesting software.

1.11 Privacy

OD is committed to protecting your privacy. Please refer to our Privacy Policy for more information.

1.12 Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. All parties submit to the jurisdiction of the courts of Victoria.

1.13 Interpretation

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.

Terms of sale

2.1 General

2.1.1 These Terms of Sale apply to:

  • Products sold through the OD Online Store;

  • Events organised by OD;

  • OD Subscriptions (if applicable);

  • Other goods or services made available by OD.

2.1.2 By purchasing from the Website, you accept these Terms of Sale.

2.1.3 OD earns revenue from sales made through the Online Store to support our services.

2.2 Pricing

2.2.1 All prices are listed in Australian Dollars (AUD).

2.2.2 Prices for goods shipped from within Australia include GST as defined in the GST Act.

2.2.3 Prices for goods shipped from outside Australia are exclusive of GST.

2.3 Orders

2.3.1 The Online Store currently accepts orders within Australia only. For international inquiries, contact: hello@odoptometry.com.au.

2.4 Product Availability

2.4.1 For physical goods requiring postage, shipping costs (if applicable) will be clearly indicated at checkout.

2.4.2 Digital products will be delivered to your nominated email address promptly following purchase.

2.5 Refunds, Returns & Cancellations

2.5.1 If we are unable to supply an item, you will receive either:

  • A full refund, or

  • A store credit of equal value, including any applicable shipping fees.

2.5.2 Orders can be cancelled before the item is shipped. Contact us at hello@odoptometry.com.au with your order number.

2.5.3 If an item is mistakenly listed with incorrect pricing or details, OD reserves the right to cancel the order. A full refund will be issued if your card has already been charged.

2.6 Remote Frame Styling

2.6.1 The initial $300 payment covers up to 5 in-home trial frames. Additional frames are $60 each.

2.6.2 Payments are made via Halaxy. Your card details are securely held until the final transaction.

2.6.3 This payment is non-refundable and serves as a deposit, credited toward your final purchase.

2.6.4 Frames must be returned within 7 days of delivery (+2 days grace). A prepaid return bag is provided.

2.6.5 Late returns incur a 10% per-day restocking fee. Lost or damaged items will be charged at full retail value.

2.6.6 If a suitable frame is not found, we will continue assisting with frame selection. A $50 shipping and insurance fee applies.

2.6.7 Final frame selections must be paid for within 24 hours. Frames will not be held without payment.

2.7 Discounts & Promotions

2.7.1 Discounts are offered at OD’s discretion and cannot be combined with other offers unless stated otherwise.

2.7.2 Multi-pair discounts apply to the item of lowest value.

2.7.3 Sale Policy: All sale or discounted items are final sale and not eligible for return, exchange, or refund. Please review all product details before purchase.

2.7.4 Discount codes may exclude certain items and are not valid with other discounts.

2.8 Change of Mind

2.8.1 Refunds are not provided for change of mind. Under Australian Consumer Law, you may be entitled to a refund or exchange if the item:

  • Has a major fault or defect;

  • Is unsafe;

  • Differs significantly from its description;

  • Fails to perform as expected and cannot be repaired.

If the issue is minor, we will repair the item within a reasonable timeframe.

2.9 Ophthalmic Lens Orders

2.9.1 Deposits for ophthalmic lenses are non-refundable. These lenses are custom-made, and once ordered, production cannot be altered or cancelled. Changes to lens type, prescription, or frame selection after the deposit is paid will result in forfeiture of the deposit.

2.9.2 Progressive lenses come with a 3-month adaptation warranty. The lab will remake lenses once if:

  • The design does not suit the intended purpose; or

  • You are unable to adapt to visual distortions (one remake into single-vision lenses only).

Please note: No refunds or discounts are offered for non-adaptation to progressive lenses.